Copy of Return Policy

For the product: Solotica contact lenses

Due to the nature of our product we do not accept returns, exchanges, or refunds. All sales are Final. We cannot replace your lenses or issue a refund if you do not like the color or the parameters you have ordered are not suitable for your eyes. When ordering from our online store, you are confirming that you have consulted your Eye Care Specialist. We can only accept returns if the lenses are found to be factory defective.

Defective Contact Lenses
Goods received within 7 days are returnable or exchangeable if and only if the product have defect. The first day of grace period starts from the day of the products arrived in the hand of customers. The definitions of defects are as follow:
1. Lens was torn or broken in SEALED bottle
2. Lens was in odd shape in SEALED bottle
3. Lens was expired in SEALED bottle

If the product (contact lenses) purchased becomes defective within 7 (seven) days from the date of receipt, the customer should contact IngeniousBay (info@ingeniousbay.com) and report it for clarification. Not considered for warranty purposes: tears, cracks, mold, improper handling, inadequate aseptic products, or proteins and bacteria. 

In the rare event where the lenses you receive are factory defective, we will exchange the lenses free of charge. Defective contact lenses may only be exchanged for the exact same color and series of lens. We cannot issue refunds for defective items. Please note that the defective lenses will have to be returned before we can exchange them. If your contact lenses are defective please notify us right away (within 7 days of receiving your shipment, we don't accept returns after 7 days). When returning defective lenses, please put them into a lens case that comes with your package containing lens solution and package them carefully to ensure they are not damaged in shipment. Contact lenses that are sold in vials can be returned in their original vials.

IngeniousBay will not entertain any complaints after the 7 days grace period. Shipping charges for returns of defective lenses will be carried by the customer. 

All Sales Are Final / Refund Policy
All sales are final. Returns/exchanges will only be permitted if products are defective and in SEALED container or your package returned back to us from custom during transit to international. 
In the case of a return or exchange the buyer is responsible for all shipping costs, and must provide a tracking number to IngeniousBay
* Shipping costs will not be refunded. 
* We are not responsible for any package lost or stolen. 
* We are not responsible for anything "lost" in the mailing process if the tracking number is being shown as "Delivered." 
*  If a package is returned to us due to an "insufficient address" given on the order, the customer will pay for shipping for the item to be re-shipped. 

 

For other products:
Simple Returns Process

We want you to buy with confidence. Our Return Policy makes it easy for you to return your new, unused products for a FULL REFUND. We ask only that you pay for the return shipping. Here’s how easy it is:

1. Simply contact our Customer Service Department within 30 days of receiving your item via our Contact Us Page at https://www.ingeniousbay.com/pages/contact-us
2. We will issue you a Return Authorization number that will be used to track your return along with the address to mail it to.
3. Once you have shipped the item back to us and we have inspected it and found it to be in new/unused condition we will issue you a full refund. There are no restocking fees or other charges.
4. This process usually takes 1-2 weeks once your order has arrived back at the warehouse. Email us your return tracking number for the fastest service.
5. Sorry, but we do not offer returns for our free, just pay shipping items

Shipping Information:
Your product will normally ship within 1-7 days. It will take 2-4 weeks to arrive (or up to 60 days for countries outside the US). Please see our full shipping policy on our website at https://www.ingeniousbay.com/pages/shipping

If purchasing clothes and you want to ensure a perfect fit, please tell us your Height / Weight / Chest / Shoulder / Sleeve / Waist / Leg Length / Foot Length / Etc ... And we will help you choose the correct size.

Please note that colors may sometimes be slightly different to what you see on your monitor depending on your monitors calibration

Please order by December 1st to receive your items in time for Christmas and note that their may be shipping delays of up to 2 more weeks during the month of January of every year.